Frequently Asked Questions
Everything you need to know about shipping vehicles and cargo across the sea. Can't find an answer? Reach out to our team any time.
General
General Questions
The basics on booking, payment, tracking and our transparent pricing.
How do I make a booking?
Get a quote via the form or WhatsApp, confirm the details, and we will handle the booking and documentation.
What payment methods are accepted?
We accept bank transfers and common payment methods. Details are provided upon booking confirmation.
Can I track my shipment?
Yes, our team will provide shipment status updates throughout the process.
Are there any hidden charges?
No. We practise transparent pricing — your quote covers all agreed costs.
Vehicle Shipping
Vehicle Shipping
Questions about shipping cars, transit times, collection, documents and the areas we cover.
Which areas do you serve?
We ship vehicles and cargo between Peninsular Malaysia, Sabah (Kota Kinabalu) and Sarawak (Kuching and Bintulu).
How long does shipping take?
Sea transit usually takes between 3 and 6 days depending on the route, excluding collection and documentation time.
Is my vehicle protected?
Yes. Every shipment is handled carefully and protected throughout the journey. Contact us for protection details.
How do I get a quote?
Fill in the quote form on this site or WhatsApp us with your vehicle/cargo details and destination.
Can I leave items inside the car?
For safety, we advise emptying the car of personal items before shipping. Please check with our team for exceptions.
Do you collect the car from my home?
Yes, we offer collection from your location in serviced areas. Provide the address when requesting a quote.
What documents are required?
Typically the vehicle registration card and the owner’s identification. We will guide you through the whole process.
Can you ship both used and new cars?
Yes, we handle both used and new cars of all brands with the same careful handling.
Cargo
Cargo Shipping
Questions about the goods we ship, the difference between FCL and LCL, and cargo packaging.
What types of goods can be shipped?
Household goods, business stock, furniture, equipment and most general cargo. Contact us for special items.
What is the difference between FCL and LCL?
FCL is a full container load just for you, while LCL shares a container with other shippers for smaller loads.
Do you provide packaging?
Yes, we can assist with packaging and securing cargo for safe shipping.
Still Have Questions?
We're Here to Help
If the answer you're looking for isn't above, get in touch directly. Our team will answer your questions and provide a free quote.
- +60 11-6090 8898
- [email protected]
- Monday – Saturday, 9:00 AM – 6:00 PM
Get a Free Quote
Fill in the form below and our team will get back to you with the best shipping quote.
Ready to Ship Your Vehicle?
Get a free quote today and let our experts handle your shipment from start to finish.